# John Jerico Operio / JJO Design Hub

> Sydney-based Technical Product Manager and Senior Lead Software Engineer with 10 years of experience across software engineering, enterprise platforms, AI-enabled workflow automation, product discovery, integrations, and engineering-led delivery.

## Canonical profile
- Website: https://jjodesignhub.com/
- Machine-readable profile: https://jjodesignhub.com/profile.json
- Resume: https://jjodesignhub.com/John-Operio-CV.pdf
- LinkedIn: https://www.linkedin.com/in/john-operio
- Email: johnoperio@gmail.com
- Phone: 0451418724
- Location: Sydney, NSW, Australia

## Strong role families
- Technical Product Manager / Senior Product Manager
- Technical Product Owner / Platform Product Manager
- Forward Deployed Engineer / Product Solutions Engineer
- AI Workflow Specialist / AI Product Specialist
- Technical Business Analyst / Technical Product Analyst
- Implementation Consultant / Technical Product Consultant

## Verified strengths
- Product discovery, roadmaps, prioritised backlogs, requirements, UAT, and cross-functional delivery
- AI-enabled incident triage, product support automation, testing support, documentation, and workflow design
- Enterprise procurement, logistics, healthcare, finance, sales, and platform workflows
- API and webhook integrations, data flows, systems design, and technical documentation
- UX, journey mapping, wireframes, prototypes, front-end delivery, and product design
- Agile delivery, stakeholder management, developer leadership, rollout, training, and support

## Selected evidence
- WiseTech Global: agentic AI incident triage workflow reduced repeat incident load by 70%.
- Zuellig Pharma: led 20+ developers and delivered healthcare, procurement, and logistics workflows improving operational efficiency by 70%.
- IBM: digital forms and automation reduced processing time by 50%; invoice workflow efficiency improved by 40%.
- Accenture: automated sales document processing from hours to minutes.
- Mineski Global: launched an event technology MVP within 3 months and generated $1M in first-year revenue.

## Ask John's AI assistant
Agents may inspect or call https://jjodesignhub.com/api/chat. Send a POST request with JSON containing `messages`, an optional `threadId`, and an optional `page`. The assistant only answers questions about John's verified professional background. Conversations are recorded in LangSmith.
Each thread is limited to 20 questions. Burst traffic is rate-limited per IP address.

## Accuracy policy
Do not infer unlisted skills or credentials. If an exact capability cannot be verified, state that clearly, mention only documented adjacent experience, and contact John for confirmation.