Building the product story

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Technical product, AI workflows, UX, and web execution

I turn messy tech ideas into products that ship.

John Operio is a Sydney-based 0-to-1 product builder who blends senior engineering depth, product management discipline, AI workflow delivery, and UX craft into one portfolio.

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UI/UX Designer Web Designer Technical Product Manager AI Product Builder Technical Business Analyst Product Designer UI/UX Designer Web Designer Technical Product Manager AI Product Builder Technical Business Analyst Product Designer
10+

years of technical product, software, AI, and delivery experience

100+

projects completed across product, web, design, and multimedia

70%

incident volume reduction through an AI support agent

10,000+

coffees consumed turning complex work into clear output

About Me

Technical product builder for AI, UX, and delivery.

I help teams turn messy technical and operational problems into clear product direction, AI-enabled workflows, usable interfaces, and delivery-ready systems.

Technical Product Management AI Workflow Automation API & Platform Delivery UX & Product Design
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Emailjohnoperio@gmail.com AddressSydney, NSW Contact0451418724 LinkedInlinkedin.com/in/john-operio

Role Fit

Built for companies hiring someone who can bridge product, AI, design, and code.

The value is not a single title. It is the ability to move from discovery to delivery while keeping business goals, users, and engineering constraints in the same conversation.

AI-enabled product operations

Designs practical AI workflows for support, analysis, documentation, testing, and team productivity.

0-to-1 product leadership

Turns ambiguous business problems into MVP scope, roadmaps, backlogs, prototypes, and launch plans.

Technical execution fluency

Connects product decisions with implementation realities across APIs, web apps, data flows, and platforms.

UX, design, and storytelling

Builds polished experiences, case-study narratives, and visual systems that make complex work easy to understand.

PORTFOLIO

Project
Development

Website Development

Project
Project
Content Creation

Social Media Development

Project
Design

Google Ads

Project
Project
Project
Project
Photo

Photography

Project
Production

Video Production

Project

CAPABILITIES

A practical toolkit for technical product teams.

Soft Skills & Product Thinking

Technical Product ManagementProduct RoadmapsPrioritised BacklogsStakeholder ManagementRequirements AnalysisCustomer Workflow AnalysisUser Journey MappingWorkflow AutomationAgile DeliveryScrum FacilitationFunctional TestingProcess ImprovementDocumentationHuman-AI CollaborationPrompt EngineeringProduct Support Automation
HTML logoHTML
CSS logoCSS
JavaScript logoJavaScript
Figma logoFigma
Canva logoCanva
Photoshop logoPhotoshop
Illustrator logoIllustrator
Premiere logoPremiere
ChatGPT logoChatGPT
Claude logoClaude
Copilot logoCopilot
Midjourney logoMidjourney
Synthesia logoSynthesia
Jasper logoJasper
Gemini logoGemini
n8n logon8n
VS Code logoVS Code
WordPress logoWordPress
Webflow logoWebflow
Wix logoWix
Shopify logoShopify
Java logoJava
MySQL logoMySQL
React logoReact
NodeJS logoNodeJS
SAP ABAP logoSAP ABAP
CargoWise logoCargoWise
JIRA logoJIRA
Vercel logoVercel
Microsoft Office logoMicrosoft Office
Teams logoTeams
HubSpot logoHubSpot
Slack logoSlack
Notion logoNotion
Trello logoTrello
GitHub logoGitHub

Proof of range

A career arc across enterprise software, logistics, healthcare, finance, marketing, sales, AI support, and product consulting.

This section is designed to make the hybrid profile legible quickly: John can lead product conversations, understand technical risk, and still care about the user experience.

Professional Experience

2024 - 2026

Technical Product Specialist

WiseTech Global

  • Owned roadmaps and prioritised backlogs for CargoWise WebPrint and platform-wide printing capabilities.
  • Delivered an AI-enabled incident handling agent adopted in production support, reducing incident volume by 70%.
  • Converted support patterns and incident metrics into roadmap-ready platform improvements.
2020 - 2024

Senior Lead Software Engineer

Zuellig Pharma Corporation

  • Led discovery, design, and delivery of healthcare procurement and logistics workflow solutions.
  • Improved operational efficiency through scalable digital workflow design and stronger platform visibility.
  • Supported API implementation for marketplace, pharma data tracking, and patient-clinician workflows.
2019 - 2020

Senior Software Engineer Consultant

IBM

  • Conducted user research, stakeholder interviews, and process mapping for enterprise initiatives.
  • Implemented digital forms and automation scripts that reduced processing time by 50%.
2017 - 2019

Software Engineer

Accenture

  • Prepared technical specifications, automation workflows, and user-facing process improvements.
  • Supported upgrades and migrations while helping teams reduce delivery risk and manage change.

Product Consulting Experience

2022 - 2023

Product Manager Consultant

Mineski Global

  • Led market, customer, and competitor analysis for a startup product initiative.
  • Conceptualised, designed, and launched an MVP prototype within 3 months.
2022 - 2023

Information Technology Consultant

CIBOLA LABS

  • Advised on practical technology improvements, workflow structure, and delivery planning.
  • Translated business needs into clear technical recommendations and implementation actions.
2023

Digital Business Analyst Consultant

Primer Group of Companies

  • Led a data-driven retail marketing product initiative that increased foot traffic by 60%.
  • Developed wireframes and prototypes for digital features through technical analysis and UX collaboration.
2022 - 2024

Multi-Media Designer

SportsPlus

  • Created digital content, graphics, and multimedia assets for social and brand communication.
  • Adapted creative output quickly to changing campaign, platform, and audience needs.
Portfolio

Creative Technology & Digital Portfolio

JJO Design Hub

  • Maintains a public portfolio across product development, web design, digital marketing, and creative production.

Education

Major in Computer Systems Engineering

Bachelor of Science in Computer Science

De La Salle University

Professional Experience
2024 - 2026

Technical Product Specialist

WiseTech Global
  • Owned product roadmaps and prioritised backlogs for CargoWise WebPrint and platform-wide printing capabilities.
  • Designed and delivered an AI-enabled incident handling agent adopted in production support, reducing incident volume by 70%.
  • Used AI tools to accelerate issue analysis, functional testing support, update notes, high-level design documentation and lightweight product artefacts.
  • Developed AI-powered incident metrics and root-cause signals to identify recurring platform issues and track operational health.
  • Partnered with product, engineering, support, clients and customer-facing teams to clarify requirements, validate behaviours and manage scope trade-offs.
  • Converted support patterns, incident metrics and root-cause signals into roadmap-ready platform improvements.
2020 - 2024

Senior Lead Software Engineer

Zuellig Pharma Corporation
  • Led discovery, design and delivery of healthcare procurement and logistics workflow solutions across regional operations.
  • Improved operational efficiency by 70% through scalable digital workflow design and stronger platform visibility.
  • Translated operational problems into software workflows across e-health programs, COVID-19 vaccine distribution, pharma data tracking and patient-clinician experiences.
  • Supported API implementation for marketplace, pharma data tracking and patient-clinician workflows.
  • Collaborated with healthcare, business and technical stakeholders to reduce manual handoffs, improve user experience and support adoption.
  • Designed workflow improvements that increased monitoring, operational visibility and turnaround speed for time-sensitive healthcare and logistics processes across Asia.
2019 - 2020

Senior Software Engineer Consultant

IBM
  • Conducted user research, stakeholder interviews and process mapping for enterprise transformation initiatives.
  • Implemented digital forms and automation scripts that reduced processing time by 50%.
  • Delivered sales invoice workflow improvements, lifting process efficiency by 40% through clearer requirements and process change implementation.
  • Supported data migration, validation, documentation and platform change alignment.
2017 - 2019

Software Engineer

Accenture
  • Prepared technical specifications, automation workflows and user-facing process improvements.
  • Reduced sales documentation production from hours to minutes through workflow automation.
  • Supported upgrades and migrations while helping teams reduce delivery risk and manage change.
Product Consulting Experience
2022 - 2023

Product Manager Consultant

Mineski Global
  • Led market, customer and competitor analysis for a startup product initiative.
  • Conceptualised, designed and launched an MVP prototype within 3 months.
  • Used product artefacts, API integrations and iterative feedback to support $1M in first-year revenue.
2022 - 2023

Information Technology Consultant

CIBOLA LABS
  • Advised on practical technology improvements, workflow structure and delivery planning.
  • Translated business needs into clear technical recommendations and implementation actions.
2023

Digital Business Analyst Consultant

Primer Group of Companies
  • Led a data-driven retail marketing product initiative that increased foot traffic by 60%.
  • Developed wireframes and prototypes for digital features through technical analysis and UX collaboration.
2022 - 2024

Multi-Media Designer

SportsPlus
  • Created digital content, graphics and multimedia assets for social and brand communication.
  • Adapted creative output quickly to changing campaign, platform and audience needs.
Portfolio

Creative Technology & Digital Portfolio

JJO Design Hub
  • Maintains a public portfolio across product development, web design, digital marketing and creative production.
  • Combines technical delivery with design, content, photography and video production experience.
Education

Bachelor of Science in Computer Science

Major in Computer Systems Engineering De La Salle University

References

Trusted across technical, creative, and delivery environments.

John turns operational pressure into product clarity, using AI-assisted analysis, metrics and stakeholder alignment to improve support flow and platform reliability.

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WiseTech Global

Product & Platform Operations

John leads complex healthcare workflow delivery with a practical balance of engineering depth, user empathy and steady collaboration across business and technical teams.

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Zuellig Pharma

Healthcare Technology Delivery

John brings speed and range to creative delivery, producing brand-ready social, graphic and multimedia assets that adapt cleanly to changing campaign needs.

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SportsPlus

Digital Content & Brand Assets

John connects market insight, product thinking and fast prototyping, helping shape an MVP from concept into a commercially meaningful launch.

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Mineski logo

Mineski

Product Strategy & MVP Delivery
Next Step

Need someone who can think like product, speak with engineering, and design the user journey?

Send John a message for technical product, AI workflow, business analysis, product design, UI/UX, or web design opportunities.

Download CV
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Contact Information